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So many people have asked for my list of Design Thinking vocabulary from my workshops so I’m posting the complete (and growing) list here. If you have other words or

With so many Design Thinking models available to follow, I’m often asked in workshops why I’ve chosen the Double Diamond Design Model from the Design Council and not other more

Communications has been my entire career, and much of that career has been spent writing messages for someone else to say. At the time, I never knew how to saw

Online collaboration tools are improving every day. There are the obvious ones, and less common ones. This article isn’t meant to be a comprehensive list, but rather suggestions from facilitators

How to be empathetic is one of the most important aspects of communications, as well as to specialty areas such as Design Thinking. (And yes of course, being empathetic is

A bumper sticker for Design Thinking might read “It’s not about you” to unscore the point that no one cares what you think. Too bad lots of people don’t think

Although negativity most often affects the brainstorming part of the creative process, it’s equally destructive in the last stage – the merchandising phase – when you’re packaging and selling the

Being creative at work often means using the people around you to stimulate discussion and creativity. But what happens when you need to be creative and there’s no one else

So much creativity – if not business overall – is undestanding the problem enough to be able to eliminate it (and if not get rid of it, then either to