I’m preparing a presentation for next Monday in Scotland, and a colleague at lunch today asked me an interesting question. “What’s the worst thing you can do to your audience?”
My immediate answers. Be irrelevant. Be dull or boring. Make the environment uncomfortable, either literally or figuratively. Insult them. Perhaps worst of all? Criticise them.
I’m not sure those were the answers my friend wanted to hear, but it sparked a conversation in my own head about the power of feedback and performance evaluation. Later I came across a great article on the same topic, so I knew something Aquarian was going on.
There's an art to listening to criticism. I can’t speak for all of you, but when I knew performance evaluation time was coming, I’d try – esp during the meeting itself – to be professional and gracious. But it’s as easy to forget how when you feel like you don’t have the upper hand. In fact, you do have the upper hand – it’s always your choice to decide what to do with that information. Although given the economic times, you may not feel like you have as many choices as you may have in the past. It’s also possible to mis-understand what you hear, especially when the evaluation feels more like you’re being attacked than it feels like something productive.